RTPS 9: How to Apply for Online Certificates in Bihar

RTPS 9 is an online portal that allows the citizens of Bihar to apply for various certificates and services, such as income, caste, residence, non-creamy layer, economically weaker section, and more. The portal is a joint initiative of the General Administration Department and the ServicePlus platform of the Government of India, which aims to provide transparent and convenient delivery of government services within a specified time limit. We will explain how to apply for online certificates in Bihar through RTPS 9, and what are the benefits, features, and requirements of the portal.

What is RTPS 9?

RTPS 9 is an acronym for Right to Public Service 9, which refers to the online portal that offers various public services to the citizens of Bihar. The portal is based on the Bihar Right to Public Service Act, 2011, which guarantees the delivery of certain public services within a fixed time frame, and imposes penalties on the officials who fail to do so. The portal is integrated with the National Single Sign-On (NSSO) platform, which enables the users to access multiple government services with a single login. The portal is accessible at serviceonline.bihar.gov.in.

What are the benefits of RTPS 9?

RTPS 9 has many benefits for the citizens of Bihar, such as:

• Convenience: RTPS 9 allows the users to apply for various certificates and services online, without visiting any office or kiosk. The users can fill the application form, upload the documents, pay the fees, and track the status of their application from anywhere and anytime, using their computer or mobile device.
• Transparency: RTPS 9 ensures the transparency and accountability of the public service delivery, by displaying the details of the service, the time limit, the fee, the documents required, the issuing authority, and the grievance redressal mechanism. The users can also check the status of their application, and download or print their certificate online.
• Speed: RTPS 9 ensures the speed and efficiency of the public service delivery, by reducing the manual intervention and paperwork, and by using the digital verification and authentication methods. The users can receive their certificate within the stipulated time, which varies from 2 to 15 days, depending on the service.
• Security: RTPS 9 ensures the security and privacy of the user’s data and information, by using the encryption and firewall technologies, and by complying with the Aadhaar Act, 2016, and the Information Technology Act, 2000. The users can also verify the authenticity of their certificate online, by using the QR code or the certificate number.

What are the features of RTPS 9?

RTPS 9 has many features that make it a user-friendly and attractive portal for the citizens of Bihar. Some of the features are:

• Services: RTPS 9 offers a wide range of services to the users, such as income certificate, caste certificate, residence certificate, non-creamy layer certificate (state), non-creamy layer certificate (central), economically weaker section certificate, and more. The users can also apply for other services, such as labour resources, tourism, environment, forest and climate change, transport, revenue and land reforms, excise, prohibition and registration, and more.
• Languages: RTPS 9 supports both Hindi and English languages, and allows the users to switch between them as per their preference. The users can also type in Hindi in the application form, by using the virtual keyboard or the transliteration tool.
• Notifications: RTPS 9 sends notifications to the users via SMS and email, regarding the status of their application, the download link of their certificate, the grievance redressal, and the feedback. The users can also receive their certificate through DigiLocker, ServicePlus Inbox, or Kiosk/CSC/RTPS Counter.
• Help: RTPS 9 provides help and support to the users, by providing the self-help section, where the users can find the user manual, the frequently asked questions, the standard operating procedure, and the contact details of the technical support team. The users can also call the toll-free number 1800-3456-444, or email at rtps.support@bihar.gov.in, for any queries or issues.

What are the requirements of RTPS 9?

RTPS 9 has some requirements that the users need to fulfill before applying for any certificate or service. Some of the requirements are:

• Registration: RTPS 9 requires the users to register on the portal, by using their mobile number, email address, and Aadhaar number. The users need to verify their mobile number and email address, by entering the OTP sent to them. The users also need to link their Aadhaar number with the portal, by entering the OTP sent to their Aadhaar-registered mobile number. The users can also use their existing ServicePlus or NSSO credentials to login to the portal.
• Documents: RTPS 9 requires the users to upload the scanned copies of the documents that are required for the certificate or service that they are applying for. The documents may vary depending on the service, but some of the common documents are Aadhaar card, PAN card, voter ID card, ration card, passport, bank passbook, electricity bill, water bill, telephone bill, and more. The users need to upload the documents in PDF, JPEG, or PNG format, and the file size should not exceed 2 MB.
• Fees: RTPS 9 requires the users to pay the fees for the certificate or service that they are applying for. The fees may vary depending on the service, but some of the common fees are Rs. 10 for income certificate, Rs. 10 for caste certificate, Rs. 10 for residence certificate, Rs. 10 for non-creamy layer certificate (state), Rs. 10 for non-creamy layer certificate (central), Rs. 10 for economically weaker section certificate, and more. The users can pay the fees online, by using their debit card, credit card, net banking, UPI, or wallet.

How to apply for online certificates in Bihar through RTPS 9?

RTPS 9 has a simple and easy-to-use process for applying for online certificates in Bihar. The users can follow these steps to apply for any certificate or service:

• Step 1: Visit the RTPS 9 portal at serviceonline.bihar.gov.in, and click on the ‘Apply Online’ button on the homepage. Alternatively, the users can also visit the direct link of the service that they want to apply for, by clicking on the ‘RTPS Services’ or ‘Other Services’ tabs on the homepage.
• Step 2: Register or login to the portal, by using your mobile number, email address, and Aadhaar number, or your existing ServicePlus or NSSO credentials. If you are a new user, you need to verify your mobile number, email address, and Aadhaar number, by entering the OTPs sent to them. If you are an existing user, you need to enter your username and password, and click on the ‘Login’ button.
• Step 3: Select the service that you want to apply for, from the list of available services. You can also search for the service by entering the service name or the service code in the search box. You can also filter the services by department, category, or type.
• Step 4: Fill the application form, by entering the required details, such as your name, address, date of birth, gender, caste, income, etc. You can also type in Hindi, by using the virtual keyboard or the transliteration tool. You can also preview and edit the application form, before submitting it.
• Step 5: Upload the documents, by selecting the documents that are required for the service that you are applying for, and uploading the scanned copies of them. You need to upload the documents in PDF, JPEG, or PNG format, and the file size should not exceed 2 MB. You can also preview and edit the documents, before submitting them.
• Step 6: Pay the fees, by selecting the payment mode, and entering the payment details. You can pay the fees online, by using your debit card, credit card, net banking, UPI, or wallet. You can also preview and edit the payment details, before submitting them.
• Step 7: Submit the application, by clicking on the ‘Submit’ button, and confirming the submission. You will receive an acknowledgement receipt, which contains your application number, service name, service code, and other details. You can also download or print the receipt, for future reference.

Tracking Your Application:

The RTPS portal allows users to track the progress of their application. This transparency ensures peace of mind and keeps you informed about the processing stage of your certificate request.

Downloading and Printing:

Once your application is processed and approved, you can download your certificate directly from the RTPS portal. This eliminates the need to physically visit government offices, saving time and effort.

Beyond Convenience:

Apart from offering a convenient and efficient application process, RTPS 9 provides several additional benefits:

• Reduced paperwork: The online process significantly reduces the need for physical documents and copies.
• Transparency: The online platform provides clear information about the status of your application.
• Accessibility: Anyone with an internet connection can access the platform, making it inclusive and accessible.

Important Note:

It’s important to note that specific eligibility criteria might apply for each certificate offered under RTPS 9. Additionally, you may need to upload scanned copies of supporting documents during the application process.

Conclusion:

RTPS 9 stands as a testament to the transformative power of e-governance initiatives. By offering a user-friendly online platform for obtaining essential certificates, RTPS 9 empowers citizens, simplifies bureaucratic processes, and paves the way for a more efficient and accessible system.