EPCCB is the online portal of the Eastern Power Distribution Company of AP Limited (APEPDCL), which is one of the four power distribution companies in Andhra Pradesh. EPCCB stands for Eastern Power Consumer Care and Billing. EPCCB allows the consumers of APEPDCL to view and pay their electricity bills, check their consumption history, register complaints, and access other services. In this blog post, we will explain how to access and use the EPCCB portal, highlighting its features and benefits, and answer some frequently asked questions.
What is APEPDCL and EPCCB?
APEPDCL is a public sector undertaking that is responsible for the distribution of electricity in the eastern districts of Andhra Pradesh, namely Srikakulam, Vizianagaram, Visakhapatnam, East Godavari, and West Godavari. APEPDCL serves more than 70 lakh consumers and has a peak demand of more than 4,800 MW. APEPDCL is known for its efficiency, reliability, and customer satisfaction.
EPCCB is the online portal of APEPDCL that was launched in 2018 to provide better services to the consumers. EPCCB stands for Eastern Power Consumer Care and Billing. EPCCB allows the consumers to view and pay their electricity bills, check their consumption history, register complaints, and access other services. EPCCB is accessible through the website epccbopn.apeasternpower.com or the mobile app APEPDCL.
How to register and login to EPCCB?
To register and login to EPCCB, you need to follow these steps:
- Visit the website epccbopn.apeasternpower.com or download the mobile app APEPDCL from the Google Play Store or the Apple App Store.
- Click on the “Register” button and enter your service connection number (SCNO), which is a 15-digit number that can be found on your electricity bill or meter card. You can also enter your Aadhaar number or mobile number instead of SCNO.
- Enter your email address, mobile number, and password and click on the “Register” button. You will receive an OTP on your mobile number and email address. Enter the OTP and click on the “Verify” button.
- You have successfully registered to EPCCB. You can now login to EPCCB using your SCNO, Aadhaar number, or mobile number and password.
How to view and pay your electricity bill on EPCCB?
To view and pay your electricity bill on EPCCB, you need to follow these steps:
- Login to EPCCB using your SCNO, Aadhaar number, or mobile number and password.
- Click on the “View Bill” option and select the service connection number (SCNO) for which you want to view the bill. You can also enter the SCNO manually in the search box.
- You will see the details of your current bill, such as the bill amount, due date, payment status, and payment history. You can also download or print your bill by clicking on the “Download” or “Print” buttons.
- To pay your bill, click on the “Pay Bill” option and select the payment mode, such as debit card, credit card, net banking, UPI, or wallet. You can also scan the QR code on your bill to pay using UPI.
- Enter the required details and complete the payment process. You will receive a confirmation message and a receipt on your mobile number and email address. You can also download or print your receipt by clicking on the “Download” or “Print” buttons.
How to check your consumption history on EPCCB?
To check your consumption history on EPCCB, you need to follow these steps:
- Login to EPCCB using your SCNO, Aadhaar number, or mobile number and password.
- Click on the “Consumption History” option and select the service connection number (SCNO) for which you want to check the consumption history. You can also enter the SCNO manually in the search box.
- You will see a graph and a table showing your monthly consumption in units (kWh) and amount (Rs) for the past 12 months. You can also filter the data by year, month, or day.
- You can also download or print your consumption history by clicking on the “Download” or “Print” buttons.
How to register a complaint on EPCCB?
To register a complaint on EPCCB, you need to follow these steps:
- Login to EPCCB using your SCNO, Aadhaar number, or mobile number and password.
- Click on the “Register Complaint” option and select the service connection number (SCNO) for which you want to register a complaint. You can also enter the SCNO manually in the search box.
- Select the type of complaint, such as billing, metering, supply, service, or others. Enter the details of your complaint, such as the description, date, time, and location. You can also upload any supporting documents or images by clicking on the “Upload” button.
- Click on the “Submit” button. You will receive a complaint number and a confirmation message on your mobile number and email address. You can also track the status of your complaint by clicking on the “Track Complaint” option and entering your complaint number.
How to access other services on EPCCB?
EPCCB also offers other services to the consumers, such as:
- Change of name: You can apply for a change of name on your electricity account by filling an online form and uploading the required documents, such as identity proof, address proof, and consent letter.
- Change of tariff: You can apply for a change of tariff on your electricity account by filling an online form and uploading the required documents, such as identity proof, address proof, and load declaration.
- New service connection: You can apply for a new service connection by filling an online form and uploading the required documents, such as identity proof, address proof, ownership proof, and load declaration.
- Load enhancement: You can apply for a load enhancement on your existing service connection by filling an online form and uploading the required documents, such as identity proof, address proof, ownership proof, and load declaration.
- Load reduction: You can apply for a load reduction on your existing service connection by filling an online form and uploading the required documents, such as identity proof, address proof, ownership proof, and load declaration.
- Service disconnection: You can apply for a service disconnection on your existing service connection by filling an online form and uploading the required documents, such as identity proof, address proof, ownership proof, and no dues certificate.
What are the benefits of using EPCCB?
EPCCB offers many benefits to the consumers, such as:
- Convenience: You can access and use EPCCB anytime and anywhere, using your computer, laptop, tablet, or smartphone. You don’t have to visit the APEPDCL office or the bill payment center to view or pay your bill, check your consumption history, register a complaint, or access other services.
- Savings: You can save your time, money, and energy by using EPCCB. You don’t have to pay any extra charges or fees to use EPCCB. You can also save your paper and ink by downloading or printing your bill, receipt, or consumption history.
- Security: You can use EPCCB safely and securely, as it uses encryption and authentication technologies to protect your data and transactions. You don’t have to worry about losing your bill, receipt, or consumption history, as they are stored online and can be accessed anytime. You also don’t have to worry about fraud or theft, as you can pay your bill using secure payment modes, such as debit card, credit card, net banking, UPI, or wallet.
- Awareness: You can use EPCCB to increase your awareness and knowledge about your electricity consumption and usage. You can check your consumption history and compare it with the previous months or years. You can also check your bill details and understand the various components and charges. You can also get tips and suggestions on how to save electricity and reduce your bill amount.
What are the frequently asked questions about EPCCB?
EPCCB users may have some questions or doubts about EPCCB, such as:
- Q: How can I reset my password if I forget it?
- A: You can reset your password by clicking on the “Forgot Password” option on the login page and entering your SCNO, Aadhaar number, or mobile number. You will receive an OTP on your mobile number and email address. Enter the OTP and create a new password.
- Q: How can I update my email address or mobile number on EPCCB?
- A: You can update your email address or mobile number by clicking on the “Profile” option on the dashboard and entering your new email address or mobile number. You will receive an OTP on your mobile number and email address. Enter the OTP and confirm the update.
- Q: How can I get a duplicate bill or receipt on EPCCB?
- A: You can get a duplicate bill or receipt by clicking on the “View Bill” or “Payment History” option on the dashboard and selecting the bill or receipt you want to get. You can also download or print your bill or receipt by clicking on the “Download” or “Print” buttons.